0203 695 2122

info@tshirts-uk.com

Terms and Conditions

General

By using this website or placing an order you expressly accept these Terms and Conditions.

Phoenix Teefactory SL reserves the right to vary these Terms and Conditions without notice, within the legal limits.

Copyright and licence on this site are owned by Phoenix Teefactory SL, any commercial use or copyright infringement is prohibited without the permission of the Company.

These Terms and Conditions and any contract between the company and the customer will be governed by and subject to the jurisdiction of the Barcelona courts.


Prices

All prices indicated on tshirts-uk.com are in pounds sterling (£) and exclusive of VAT.

The VAT applied to the sale of products is 21% as legally established in Spain. Prices of goods and services may be subject to change without notice.

European companies with a European VAT number (aka Intra-community VAT number) will be exempt from paying VAT when their billing and shipping address is outside of Spain.


Delivery

The agreed delivery date can only be respected and therefore is only applicable once we have received all fundamental elements of the confirmation: payment, billing and delivery details, sizes and colours and finally the approval of the Digital Artwork Proof. Phoenix Teefactory SL promises to deliver the goods to the customer by the arranged date of delivery except in cases that cannot be anticipated such as transport or manufacturer problems. In the case of delay in delivery due to reasons caused by Phoenix Teefactory SL directly, the company will return the amount received for the order, thus in no case will the customer be entitled to claim compensation for any damages.


Ownership of goods

The goods will pass to the customer when the company has been paid in full by the latter.


Cancellations and changes

Once an order has been confirmed, it will not be possible to cancel especially if production has begun for personalisation. We will try to accommodate any changes, but cannot guarantee to do so, pending evaluation of progress within printing stages. Any modifications granted may be subject to additional fees and cancellations will incur extra costs depending on level of production.

The Company reserves the right to refuse cancellations on confirmed orders. Any cancellation must be notified in writing and approved by the company.


Claims, returns and cancellations

Returns must be requested in writing and authorised by Phoenix Teefactory SL before shipping any merchandise.

Under no circumstances will returns be accepted which refer to personalised orders having followed the client’s instructions, except in case of an error committed by Phoenix Publicidad. The company accepts no liability for mistakes that have not been corrected by the customer in the digital artwork proof or the final order statement. Worry not, we always confirm every detail of the order by phone and in writing. In case of cancellation before delivery, we will bill all technical costs incurred up to the moment of cancellation: Digital Artwork Proofs, technical costs, production costs as well as 10% of the total bill for handling and administrative fees.

We do accept returns for unprinted products within 10 days of delivery. If the return is due to an error made by Phoenix Teefactory SL, the company will endeavour to return the entire amount. If the return is a choice made by the client, there will be a 20% administration and handling fee. In this case, the customer is liable to pay the shipping costs of returning the goods.

All claims regarding damages, delays, non-delivery or partial loss of goods must be made in writing within 15 days of delivery.


Accuracy and variation

Phoenix Teefactory SL does not guarantee the accuracy of information held on this site because the information is gathered from various brands and suppliers. Sizes and product information must be taken as estimates only.

If you have any questions, please don’t hesitate to contact us via mail or telephone.